RESUME | Portfolio

Experienced in requirement gathering, use-case development, task analysis, information architecture, interactive prototypes, and usability testing.
Support end-to-end design process for both brand-new products and existing products.
Design product experiences on various platforms including web and mobile apps (iOS and Android).
Work on products for B2C and B2B users.
Capable of evaluating and improving existing designs at all phases of the production cycle.
Advanced problem-solving skills and the ability to optimize data for the best possible outcome.
Turn technical workflows and tasks into delightful experiences.
Self-paced, responsible, and analytical logical thinking.
Ability to work effectively in a collaborative environment to create top-performing interfaces.
Ability to prioritize and manage multiple projects efficiently.

Professional Experience

UI/UX Designer

eBay

July 2023 – Present

Drove end-to-end design enhancements for Seller Capital lending program in China and Hong Kong, suppor ting the global expansion of the lending program with a focus on improving usability, adoption, and conversion.
Designed eBay’s first AI-powered financial tool for sellers, utilizing LLM capabilities to streamline self-service support, enhance assistance efficiency, and reduce operational costs
Optimized the Express Payout experience, increasing adoption and driving $23M in revenue growth in 2025 by streamlining onboarding and reducing friction across the payout journey.

Staff Product Designer

SoundHound, Inc

July 2014 – Jan 2023

Led end-to-end design for AI-powered voice experiences across iOS, Android, and web platforms, translating complex machine learning and natural language processing (NLP) technologies into intuitive, scalable conversational AI solutions for consumers and enterprise partners.
Drove the development of the Hound voice assistant mobile app and Houndify platform, shaping hands-free experiences and enabling seamless voice integration.
Led strategy, design, and launch of Hound In-Car, optimizing in-vehicle voice experiences and increasing user adoption, engagement, and accessibility, laying the foundation for SoundHound’s expansion into Automotive AI and B2B partnerships.
Led the design of AI-powered automated phone-ordering systems.
Built scalable, accessible design systems and interaction frameworks for voice-first and multimodal AI experiences across platforms, synthesizing complex NLP logic into intuitive multimodal UI frameworks that bridge voice intent and visual confirmation.
Partnered cross-functionally with product, engineering and research teams to define product vision, align business goals, and deliver scalable AI-driven experiences.
Developed rapid prototypes and interaction models to validate AI-driven concepts, improve conversational flows, and accelerate product decision- making.

Sr. UI Designer

Visa, Inc

Dec 2011 – Mar 2014

Led end-to-end design of V.me digital wallet across mobile and web, optimizing the checkout experience to reduce drop-off, enhance user satisfaction, and drive merchant revenue growth.
Synthesized user research insights into scalable, feasible design solutions.

Visual Designer

eBay, Inc

April 2011 – Dec 2011

Worked on the eBay Buyer Protection program to enhance awareness and build trust, boosting confidence and security in the eBay shopping experience.
Designed landing pages, banners, and e-newsletters for eBay Buyer Protection, driving awareness through effective visual solutions and strong brand identity.
Collaborated with the eBay UED team, including the Design Manager, Interaction Designer, and Product Managers, to translate business requirements into design specifications in a fast-paced environment.

Education

Master of Web Design and New Media

Academy of Art University

Professional Skills

Skills

Tools